We ship to Nigeria every Wednesday. Items that reach our US warehouse by Tuesday 9 am US Central Time (3 pm Lagos time; 4 pm from November to mid-March) go out that Wednesday — that gives us time to photograph them and gives you time to look. Anything arriving later goes out the following Wednesday. Delivery takes 10-15 business days from the day your package ships, and we share tracking along the way.
You order on a Friday. If the store delivers to our warehouse by Tuesday 3 pm Lagos time, your items ship that Wednesday and your 10-15 business days start then. If they arrive on Tuesday afternoon or later, they go out the Wednesday after, and your delivery time counts from that day.
Delivery is door to door: $8 per lb within Lagos and $10 per lb anywhere else in Nigeria. Customs duty is included — there are no extra charges when your package arrives.
Shipping companies charge for the space a package takes up, not just how heavy it is, so a large but light box (sneakers in their box, pillows, toys) can cost more than its weight suggests.
Volumetric weight (lb) = Length × Width × Height (inches) ÷ 139
Example: a sneaker box measuring 13 × 9 × 5 inches is 585 ÷ 139 = 4.2 lb. If the sneakers weigh 3 lb, we charge for 4.2 lb.
Phones, laptops and perfume ship without a problem. Items with large batteries — such as hoverboards, e-scooters and portable power stations — can't travel by air. If you're unsure about an item, message us before you order.
The delivery cost in our price calculator is an estimate based on the items you choose, and is confirmed when your package is weighed at our US warehouse. Delivery timeframes are estimates only — Havens Empire is not responsible for delays caused by circumstances outside our control, but we will always tell you promptly about any significant delay.
Returns are only possible while your items are still in the US — so we show you what you're getting before they leave.
When your items arrive at our US warehouse, we photograph them — the box, and the item itself if we can open it without damaging it.
We send the photos to you. Happy with them? You don’t need to do anything — your items ship on Wednesday.
Wrong item, size or colour, or damaged? Tell us before Wednesday’s shipment leaves. We keep that item here and send it back to the store.
No reply means it ships.If we don't hear from you before Wednesday's shipment, your items go out as shown in the photos.
If we spot a problem first,we don't ship it. We keep the item and ask you whether to keep it or send it back.
Once your package leaves the US, it can't be returned — so please look at your photos as soon as they arrive.
Want to cancel before we buy your items, or have a question about a refund? Message us on WhatsApp or email shop@havensempire.com. Refunds are paid within 5-7 business days of the store refunding us.
All payments are processed securely. Prices are calculated at the time of order using the current market exchange rate. Your quoted price is guaranteed for 30 minutes from generation.
Havens Empire does not purchase or deliver the following items. We reserve the right to decline any order at our discretion.
Havens Empire is committed to protecting your personal information.